The new AI-first workspace vs the enterprise incumbent.
Competitor plans change often — these are our best reads as of early 2026. Check their pricing page for the freshest numbers.
| Dimension | Available | Zendesk |
|---|---|---|
| Pricing | €29/mo + €0.29 per resolution | From $55/agent/mo · scales per seat |
| Seats / agents | Unlimited, no per-seat fee | Priced per agent seat |
| Configuration | Chat-driven, audit-logged | Deep admin panel with hundreds of settings |
| AI | Orchestrator + specialists, MCP-native | Advanced AI (add-on) and copilots |
| Auto-triage | Spam + sentiment + intent on every ticket, included | Intelligent Triage as a paid add-on |
| Autonomous resolution | AI sends + closes when KB-grounded and confident, with citations | Advanced AI agents (paid add-on) handle some autoresolve flows |
| Channels | Email + web chat | Email, chat, voice, SMS, social |
| Product maturity | New (2026) | 20+ years, mature ecosystem |
Pick Zendesk if you need voice, SMS, or a very large marketplace of integrations today, or you're running a 500+ agent org where enterprise maturity trumps everything else. We aren't pretending to match a 20-year-old platform on breadth.