Helpdesk-first with real AI vs chat-first marketing + support suite.
Competitor plans change often — these are our best reads as of early 2026. Check their pricing page for the freshest numbers.
| Dimension | Available | Intercom |
|---|---|---|
| Pricing | €29/mo + €0.29 per resolution | Per seat + per Fin resolution, stacked |
| Seats / agents | Unlimited, no per-seat fee | Priced per agent seat |
| Configuration | Chat-driven, audit-logged | Rich admin UI plus workflow builder |
| AI | Orchestrator + specialists, MCP-native | Fin AI agent, priced per resolution |
| Auto-triage | Spam + sentiment + intent on every ticket, included | AI suggestions, deeper triage on higher plans |
| Autonomous resolution | AI sends + closes when KB-grounded and confident, with citations | Fin AI agent, billed per resolution on top of seat fee |
| Channels | Email + web chat | Chat, email, voice, social, in-app |
| Product maturity | New (2026) | 10+ years, B2C SaaS staple |
Pick Intercom if you're a B2C-flavored SaaS where the chat widget and outbound messaging are the product, and you want marketing and support to live in one suite. Their widget is genuinely excellent — we won't pretend ours is better today.