One plan, unlimited agents, pay for what actually gets solved. No per-seat tax. No surprise overage for having a bad Monday.
A resolution is when a ticket is actually solved — by a human, the AI, or both. We bill the outcome, not the activity. If a customer reopens within 72 hours, it's the same resolution, not a new one.
Per-seat pricing punishes growing teams and rewards bottlenecks. We charge when the product actually delivers value — a solved ticket. Add as many agents as you like.
A resolution is counted when the ticket is marked solved and stays solved. If the customer reopens within 72 hours, the same resolution covers it. You don't pay twice for the same problem.
Not yet — that's on the roadmap. Today you can see live usage on your billing page and cancel or downgrade in one click via Stripe. If a hard monthly cap is a deal-breaker for you, tell us and we'll prioritise it.
Hard multi-tenant isolation on shared infrastructure. EU region by default. We do not train models on your data. Export or delete anytime. DPA available on request.
Yes. Upgrade, downgrade, or cancel from the Stripe portal. No annual lock-in on the Available plan. Enterprise is the only annual contract.