Terms of Service

By creating a workspace or using Available Core, you accept these terms on behalf of yourself and the organization you represent. If you don't have authority to bind your organization, don't sign up.

Available Core is an AI-first helpdesk. You create a workspace, connect a support email, invite teammates, and handle customer conversations. The AI assists your team — triaging inbound tickets, drafting replies, grounding answers in your knowledge base, and (if you opt in) autonomously resolving well-understood cases.

We may add, change, or deprecate features over time. Material changes that remove a capability you depend on will be announced with reasonable notice.

Available Core is priced per workspace + per billable resolution:

• €29 per workspace per month, with unlimited agents.
• 100 resolutions included each month.
• €0.29 per billable resolution beyond the included allowance.
• AI is included — no separate add-on or per-seat AI fee.

A billable resolution is created when a ticket reaches the solved state and stays solved through its reopen window. Reopens inside the window don't re-bill. Voided resolutions (mistakes, spam, merges) don't bill.

We bill monthly in arrears via Stripe. Failed payments trigger a grace period of 10 days; after that we mark the workspace read-only until a valid card is on file. We never silently charge different rates than what your pricing page shows at the time of the resolution.

New workspaces get a 14-day trial with up to 100 resolutions (the same allowance as the paid plan, measured cumulatively across the trial window) and a reasonable internal token-cost ceiling per ticket. No credit card required during the trial. The trial converts to a paid plan only after you explicitly add a payment method; otherwise the workspace's AI pauses until you upgrade.

You are the controller of the data inside your workspace — tickets, end-user records, knowledge-base content, configuration. We process it on your documented instructions under the Data Processing Addendum.

You agree that you will:

• Have a lawful basis to collect and process your end users' personal data.
• Not submit data you're not permitted to process (stolen credentials, third-party confidential information, special-category data without a specific legal basis, etc.).
• Keep your team's access under control — offboard leavers promptly.
• Not use the service to send spam, phishing, or other unlawful content.

The AI features use third-party large-language models (Anthropic, OpenAI — see Subprocessors). Outputs are generated, not retrieved — they can be wrong. Autonomous resolution is opt-in with a configurable confidence threshold and only triggers when the AI can ground a reply in your published knowledge base.

You're responsible for deciding which intents to allow autonomous resolution on and for reviewing the AI's output where accuracy matters to you (for example, anything with legal, medical, or financial stakes).

Available Core caps AI spend per ticket to protect against runaway costs. Exceptionally long conversations may be cut off; enterprise accounts can raise or disable the ceiling.

Don't use Available Core to:

• Send unsolicited bulk email (spam) or other abuse.
• Attempt to access data belonging to other workspaces.
• Reverse-engineer, scrape, or abuse the AI models beyond what the agent interface permits.
• Circumvent rate limits, billing controls, or token-budget ceilings.
• Process content that violates applicable law.

We may suspend workspaces that violate these rules. In cases of clear abuse we'll suspend first and explain after; in ambiguous cases we'll contact you first.

Available Core — the software, branding, and documentation — is ours. You get a limited, non-transferable right to use it while your subscription is active. The content you put into the service (tickets, articles, etc.) remains yours.

Any feedback you give us can be used to improve the product without compensation — but we won't use your private data to train AI models. Period.

The service is provided "as is" to the extent permitted by law. We do not warrant that it will be uninterrupted, error-free, or meet your specific requirements — though we try hard on all three.

To the maximum extent permitted by law, our total liability for any claim arising from these terms or the service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

Nothing in these terms limits liability for fraud, gross negligence, or anything else that cannot be excluded under Danish or EU law.

These terms remain in effect as long as you have an active workspace. You can cancel at any time via the Billing page — cancellation takes effect at the end of the current billing period. Refunds of partial months aren't usually given, but we handle edge cases reasonably.

We may terminate with 30 days' notice for any reason, or immediately for breach of these terms or the Acceptable Use section. On termination you get 30 days to export your data before we begin deletion.

These terms are governed by Danish law. Disputes that can't be resolved amicably will be handled by the competent courts of Copenhagen, Denmark. EU consumer law protections that apply to you as a business customer (under Danish interpretation) are preserved.

We'll announce material changes via email to workspace owners and by posting the revised version here with an updated "Last updated" date. Continuing to use the service after a change constitutes acceptance.